Privacy Policy

Mi-Alma ("we," "our," or "us") is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, www.mi-alma.com ("Website"). By accessing or using our Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

1.1 Personal Information

When you make a purchase, register an account, or contact us, we may collect the following types of personal information:

  • Name
  • Email Address
  • Phone Number
  • Shipping and Billing Address
  • Payment Information (Credit/Debit card details or other payment method data)
  • Account login details (if applicable)

1.2 Non-Personal Information

We may collect non-identifying information such as:

  • Browser type and version
  • Device type
  • IP Address
  • Operating System
  • Referring website URLs
  • Pages viewed and time spent on the website

1.3 Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our Website. Cookies are small files stored on your browser or device that allow us to recognize your preferences and track your activity on the Website.

You may choose to block cookies by adjusting your browser settings, but this may affect the functionality of the Website.

2. How We Use Your Information

We use your personal information for a variety of purposes, including:

2.1 Processing Transactions

  • To process orders, fulfill purchases, and deliver products.
  • To manage payments, including verifying payment information.

2.2 Customer Service

  • To communicate with you about your orders, inquiries, or issues you report.
  • To provide support and respond to requests.

2.3 Marketing and Promotions

  • To send you promotional emails, special offers, or newsletters (you may opt out of these communications at any time).
  • To tailor advertisements and promotional content based on your preferences.

2.4 Improvement of Services

  • To analyze usage patterns and website performance to improve our products and services.
  • To troubleshoot issues, enhance the user experience, and optimize site functionality.

2.5 Legal Obligations

  • To comply with applicable laws, regulations, and legal processes.
  • To protect against fraud, unauthorized transactions, and other liabilities.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your personal information with third-party service providers who assist us in operating the Website and conducting our business, such as:

  • Payment processors
  • Shipping companies
  • Marketing and analytics providers

These service providers are authorized to use your personal information only as necessary to provide these services to us.

3.2 Legal Compliance

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., courts or government agencies).

3.3 Business Transfers

In the event of a merger, acquisition, or sale of Mi-Alma’s assets, your personal information may be transferred to the new ownership.

3.4 With Your Consent

We may disclose your information for any other purpose disclosed to you at the time we collect the information or with your consent.

4. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:

  • SSL encryption for payment transactions.
  • Secure access protocols for user accounts.
  • Regular monitoring and testing of security systems.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Rights Regarding Your Information

Depending on your jurisdiction, you may have the following rights regarding your personal data:

5.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate or incomplete.

5.2 Deletion

You may request the deletion of your personal data, subject to certain exceptions (e.g., legal compliance).

5.3 Opt-Out of Marketing Communications

You may opt out of receiving promotional or marketing communications from us by following the unsubscribe instructions provided in those emails.

5.4 Data Portability

You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [insert contact information].

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once your data is no longer necessary, we will securely delete or anonymize it.

7. Third-Party Links

Our Website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our Website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. We encourage you to review this Privacy Policy periodically.

Your continued use of the Website after any modifications indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:

  • Email: mialma.products@gmail.com
  • Phone:   +91 9266397633
  • Mailing Address:  SAMVRTA FLAT NO 15, ΚΗ.ΝΟ. 34/24/1 3RD FLOOR, GALI NO. 10, SANJAY COLONY, NARELA, DELHI 110040